Skip to main content
#
Carbon Nanotubes Plus
FAQ
Terms and Conditions
Privacy Policy
Contact
cart

 

 

 

 

FAQ
  • What are the payment options for Carbon Nanotubes Plus?
    Please review the 5 payment methods Carbon Nanotubes Plus makes available for customers: 1). Credit Cards - Carbon Nanotubes Plus accepts Visa, MasterCard, American Express, and Discover. 2). PayPal- The PayPal option is available for any payments. Orders will begin processing once Carbon Nanotubes Plus can confirm the payment. 3). Purchase Orders- If approved by Carbon Nanotubes Plus, purchase orders may be emailed to orders@cnplus.us. Once approved, the payment terms will be NET30. 4). Wire Transfers- Carbon Nanotubes Plus accepts wire transfer payments but there is a $25 bank fee. Orders will begin processing once Carbon Nanotubes Plus can confirm the payment. 5). Checks- Carbon Nanotubes Plus will accept a check. Orders will begin processing once Carbon Nanotubes Plus can confirm the payment.


  • Can I get a quotation before I purchase materials?
    Carbon Nanotubes Plus will send a general quotation, formal quotation, or a proforma invoice at the customer's request. You may click the "request a quote" tab, which is located throughout the website. Or, simply send us an email at general@cnplus.us and a quotation will be generated and emailed back to you.


  • How can I purchase materials by wire transfer?
    First, you will need to receive a proforma invoice. To generate a proforma invoice, you may click the "request a quote" tab, which is located throughout the website. Another alternative is you can send us an email at general@cnplus.us and request a proforma invoice. A proforma invoice will be emailed back to you along with Carbon Nanotubes Plus's payment banking details. The order will begin processing once your payment is received.


  • Can I use my own shipping courier to deliver my order?
    You may your own freight courier to deliver your order. While creating your order, you will be asked to "add additional information for your order." Please use that prompted to input your detailed shipping requirements.


  • What is the latest time you can ship my order?
    All orders received on or before 2pm (USA- central standard time) will be sent out the same day. All other orders will be shipped out the next day. Please know the shipping schedule may be extended if the product is out of stock.


  • Can I return my product for refund?
    Any cancellations made after 60 days of purchase will not qualify for a refund. Order are eligible for a refund or credit if any materials do not meet the specifications listed on Carbon Nanotubes Plus's website.


  • I am located out the USA. Does Carbon Nanotubes Plus pay the duties and taxes for my international order?
    All duties and tax charges are billed to the customer. Carbon Nanotubes Plus is not responsible for the custom's cost.


    Contacts:

    Sales: orders@cnplus.us

    Techical Dept: tech@cnplus.us

    Customer Service: customerservice@cnplus.us

    General Assistance: general@cnplus.us

                                      Address:
    
                                      Carbon Nanotubes Plus                                          
                                      101 N Commerce St,
                                      Madisonville, TX 77864
                                      936-207-9334 (Phone)
                                      936-417-1008 (fax)